Coming into OUR Hospitals 


MercyAscot is admitting patients for surgical procedures. for Patients who are unwell with a respiratory illness such as COVID-19 or influenza at the time of their admission surgery date may be deferred.  


All patients will be verbally screened for respiratory illness symptoms during their admission, and throughout their stay.  Patients who are asymptomatic for respiratory illnesses are not required to wear a mask.  

Process for being admitted    

If you are coming to Mercy Hospital you can be dropped off in the car parking building, accessed from Mountain Road. You can then enter the hospital through the main reception, which is signposted from the car parking building.    

If you are coming to Ascot Hospital you can be dropped off in the car park outside main reception. You can then enter the hospital through the main entry.    

Once you arrive at reception you will be met by a MercyAscot staff member, who will take you to the admission unit.    

Patients may be accompanied by one person (friend, whānau member, or carer) throughout the admissions process.  

Your specialist will come and see you before your surgery.   

While you are in our care    

Your safety and wellbeing will be our top priority, and our healthcare providers will all adhere to infection prevention and control protocols.  

Free Wi-Fi is available for all patients and we encourage you to stay in touch with your loved ones using your own personal devices.    

Our team are here to support you and make your stay as comfortable as possible. Please don’t hesitate to reach out to them at any time.    

For patients at Mercy Hospital in Epsom    

Please be aware that building works are underway at Mercy Hospital as we prepare to build a new hospital wing. This means you may experience some noise. While we will do our best to manage the noise in patient areas, ear plugs are available if it becomes an issue. You are also welcome to bring noise cancelling headphones.    

Please be assured that our building contractors are adhering to health and safety and infection prevention and control protocols.   

Find out more about the building works.

Thank you for your patience and understanding.  



Visitors are not required to wear a mask. However, mask-wearing is still encouraged. Visitors are also asked not to come into our premises if they have respiratory illness symptoms. 

Patients may be accompanied by one person (friend, whānau member, or carer) throughout the admissions process.  


Key Support Person 

On occasion, patients are accompanied by a key support person throughout their stay at MercyAscot. A patient’s key support person may be: 

  • A parent or guardian of a child under the age of 17 
  • A carer of a patient with an intellectual or physical disability 
  • A companion to a patient nearing end of life  
  • Other – as agreed with the Charge Manager or Clinical Nurse Advisor 

If you require a key support person, please ask your specialist or their secretary to notify MercyAscot Customer Support via [email protected] three to five days before your admission. Your specialist or secretary will advise you directly of the outcome of your request.  

Some patients may have multiple key support persons, assisting patients on a rotation basis.  


Visitors are not required to wear a mask. However, to protect our unwell or immunocompromised patients, mask-wearing is encouraged. Visitors with respiratory illness symptoms are asked to not come onto MercyAscot premises.   

Below is information to assist you with:

  • Before admission 
  • During your stay 
  • For your return home

In addition to information about your specific procedure/operation, your specialist's rooms will also give you a copy of our patient information booklet to read and forms to complete prior to your admission. Please ensure you: 

  • Ensure you have completed all the forms for the hospital where you are having your surgery (as listed below) and send them to us. The hospital must receive your forms at least ONE WEEK prior to your admission. 
  • Visit our Patient Information and Forms page for information for both Mercy Hospital and Ascot Hospital: 

If you have any questions please contact:


Contact a Patient

If you would like to send an email to a patient currently staying at Mercy Hospital or Ascot Hospital, please fill in the form below.

Messages will be received by employees at Reception, printed and delivered to the patient's room with the morning mail.