Coming into Hospital 


Auckland is at alert level 3

Mercy and Ascot Hospitals are admitting patients. Endoscopy Epsom is now open but North Shore Endoscopy remains closed. Your surgeon will be in touch with you about what this means for you.

No visitors are allowed at our hospitals during Alert Level 3 to keep our staff and other patients safe.

We follow all Ministry of Health guidelines. For more information please visit their website


The Delta variant is highly transmissible and we have strict protocols in place to keep you, our nurses, and our specialists safe. These protocols are designed to keep COVID out of our hospitals and demonstrate our commitment to providing a safe environment for you while you are in our care.

Before you are admitted

For certain procedures (as determined by your surgeon):

  • You will be required to return a negative saliva PCR test within 24 hours of being admitted. This is a reliable and non-invasive way to test for COVID.
  • You will need to show evidence of your negative test result at the screening booth located outside reception when you arrive at the hospital.
  • Our pre-admissions team will contact you directly and support you through the testing process. We have options for patients who are from outside of Auckland.
  • You will need to cover the cost of the test which is approximately $125. Your health insurer may cover part or all of this cost and it is free for ACC patients.

For all other patients:

  • The MercyAscot pre-admissions team will contact you by phone prior to your admission to ask you a series of screening questions. This is to ensure you have not been exposed to COVID and can safely come into our hospitals. This is really important for keeping our staff, specialists and other patients safe while we are at Alert Level 3.

Process for being admitted

  • If you are coming to Mercy Hospital you can be dropped off in the car parking building which can be accessed from Mountain Road. You can then enter the hospital through the main reception which is signposted from the car parking building.
  • If you are coming to Ascot Hospital you can be dropped off in the car park outside main reception. You can then enter the hospital through the main entry.
  • To keep all of our patients and staff safe, no visitors are allowed at Alert Level 3. In exceptional circumstances we may agree to one visitor from your bubble.
  • Before you are allowed into the hospital you will need to go through the screening booth located outside main reception. Here you will be asked some screening questions before you are allowed to enter the hospital. This is as well as the phone screening with our pre-admissions team.
  • If you have been asked to have a saliva PCR test, please bring evidence of the negative test result with you to show to the staff at the screening booth.
  • You will be asked to sign in using the QR code and manual register.
  • You will be required to wear a mask in public areas of the hospital.
  • Once you get into reception you will be met by a MercyAscot staff member who will take you to the admission unit. Your specialist will come and see you before your surgery.

While you are in our care

  • Your safety and wellbeing will be our top priority, and our nurses and specialists will adhere to strict hygiene and infection prevention control protocols.
  • Our kitchen service will be operating as usual with the full menu available.
  • Free wifi is available for all patients and we encourage you to stay in touch with your loved ones using your own personal devices.
  • Our team are here to support you and make your stay as comfortable as possible. Please don’t hesitate to reach out to them at any time.

For patients at Mercy Hospital in Epsom

  • Please be aware that building works are underway at Mercy Hospital as we prepare to build a new hospital wing. This means you may experience some noise while you are in our care.
  • While we will do our best to manage the noise in patient areas, ear plugs are available if the noise becomes an issue for you. You are also welcome to bring your own noise cancelling headphones.
  • Please be assured that our building contractors are adhering to strict COVID protocols while they are on site.
  • Thank you for your patience and understanding.


To keep our staff and patients safe, no visitors are allowed in the hospital during Alert Level 3. We appreciate this may be difficult for people wanting to visit their friends and family, and we can assure you that your loved one is in safe hands.

In exceptional circumstances, and in agreement with the Charge Nurse Manager, we may agree to one visitor from your bubble.

Contractors and suppliers 

Essential contractors and suppliers must have prior approval to come on site.

  • You will be screened before you are allowed inside our hospitals
  • A face mask must be worn at all times
  • You must sign in using the COVID Tracer App or our manual sign in register
  • Please be aware you will not be able to enter our hospitals if the following applies:

  • You feel unwell or have any of the following symptoms: a new or worsening cough, runny nose, sore throat, shortness of breath, muscle aches or fatigue, loss of sense of smell, fever or if you are awaiting a respiratory virus test.
  • You have had close contact with someone with a current, confirmed, or probable COVID-19 or respiratory infection within the last 14 days.

Below is information to assist you with:

  • Before admission 
  • During your stay 
  • For your return home

In addition to information about your specific procedure/operation, your surgeon's rooms will also give you a copy of our patient information booklet to read and forms to complete prior to your admission. Please ensure you: 

If you have any questions please contact:


Contact a Patient

If you would like to send an email to a patient currently staying at Mercy Hospital or Ascot Hospital, please fill in the form below.

Messages will be received by employees at Reception, printed and delivered to the patient's room with the morning mail.