Coming into Hospital 

  • As we are now in Alert Level 1, visitors are allowed, however we recommend that families consider minimising the number of visitors at any one time. 
  • Visiting hours are 1pm-8pm
  • Sign in using the COVID-19 Tracer App. In the event that you don't have the app, please use the register at the ward reception.
  • If you are visiting Mercy Hospital in Epsom please read our information about the building work we are currently undertaking and what it will mean for you.

While your surgeon is responsible for directing and planning your treatment, your care will be delivered by our teams at Mercy or Ascot Hospital.  Your surgeon has chosen us for a good reason; when it comes to your health, we leave no stone unturned.

Our goal is personalised service.  When you are with us, you are the most important person in the room and our team is wholeheartedly committed to your care. 

Below is information to assist you with:

  • Before admission 
  • During your stay 
  • For your return home

In addition to information about your specific procedure/operation, your surgeon's rooms will also give you a copy of our patient information booklet to read and forms to complete prior to your admission. Please ensure you: 


If you have any questions please contact:


Contact a Patient

If you would like to send an email to a patient currently staying at Mercy Hospital or Ascot Hospital, please fill in the form below.

Messages will be received by employees at Reception, printed and delivered to the patient's room with the morning mail.