Coming into Hospital 


Auckland is at the red traffic light setting

Mercy and Ascot Hospitals are admitting patients regardless of their vaccination status. Endoscopy Epsom and North Shore Endoscopy are open.

No visitors are allowed at our hospitals to keep our staff and other patients safe. Exceptions may be made for a pre-approved nominated primary caregiver in certain situations, including for patients under the age of 16 and patients with a designated ACC carer.

We follow all Ministry of Health guidelines. For more information please visit their website


Prior to your admission

  • If you are from within the Auckland region, you will be required to return a negative saliva PCR test before you are admitted. This is a reliable and non-invasive way to test for COVID-19. This testing is available through a trusted provider called RAKO Science.
  • If you are from outside of Auckland, you will be required to return a negative COVID-19 test before you are admitted. This test will likely involve a swab from the back of the nose, as saliva PCR tests are not widely available outside of Auckland.
  • The testing requirement is in place to keep you, our staff, and other patients safe. You will receive information about the testing process ahead of your admission.

Process for being admitted

  • If you are coming to Mercy Hospital you can be dropped off in the car parking building which can be accessed from Mountain Road. You can then enter the hospital through the main reception which is signposted from the car parking building.
  • If you are coming to Ascot Hospital you can be dropped off in the car park outside main reception. You can then enter the hospital through the main entry.
  • Before you are allowed into the hospital you will need to go through the screening booth located in the main reception. Here you will be asked some screening questions before you are allowed to enter the hospital. You will also be asked to show evidence of your negative COVID test result.
  • You will be asked to sign in using the QR code and manual register.
  • You will be required to wear a mask in public areas of the hospital.
  • Once you get into reception you will be met by a MercyAscot staff member who will take you to the admission unit. Your specialist will visit you before your surgery.

While you are in our care

  • Your safety and wellbeing will be our top priority, and our nurses and specialists will adhere to strict hygiene and infection prevention control protocols.
  • Our kitchen service will be operating as usual with the full menu available.
  • Free wifi is available for all patients and we encourage you to stay in touch with your loved ones using your own personal devices.
  • Our team are here to support you and make your stay as comfortable as possible.

For patients at Mercy Hospital in Epsom

Please be aware that building works are underway at Mercy Hospital as we prepare to build a new hospital wing. This means you may experience some noise. While we will do our best to manage the noise in patient areas, ear plugs are available if the noise becomes an issue. You are also welcome to bring noise cancelling headphones.

Please be assured that our building contractors are adhering to strict COVID protocols.

Find out more about the building works and access current hospital maps.

Thank you for your patience and understanding.

For patients at Ascot Hospital in Greenlane

Please be aware that there are some external building works underway on site that may cause some noise. Please be careful when entering and moving around the car park as there is scaffolding in place.


To keep our staff and patients safe, no visitors are allowed in the hospital at the red traffic light setting. We appreciate this may be difficult for people wanting to visit their friends and family, and we can assure you that your loved one is in safe hands.

In exceptional circumstances, and in agreement with the Charge Nurse Manager, we may agree to one visitor from the patient’s bubble.

Contractors and suppliers 

Contractors, medical reps and suppliers must have prior approval to come on site and vaccination and COVID testing requirements may apply. This process will be managed by the Facilities Manager, Procurement Manager or Hotel Services Manager.

  • You will be screened before you are allowed inside our hospitals
  • A face mask must be worn at all times
  • You must sign in using the COVID Tracer App or our manual sign in register

Please be aware you will not be able to enter our hospitals if the following applies:

  • You feel unwell or have any of the following symptoms: a new or worsening cough, runny nose, sore throat, shortness of breath, muscle aches or fatigue, loss of sense of smell, fever or if you are awaiting a respiratory virus test.
  • You have had close contact with someone with a current, confirmed, or probable COVID-19 or respiratory infection within the last 14 days.

Below is information to assist you with:

  • Before admission 
  • During your stay 
  • For your return home

In addition to information about your specific procedure/operation, your surgeon's rooms will also give you a copy of our patient information booklet to read and forms to complete prior to your admission. Please ensure you: 

If you have any questions please contact:


Contact a Patient

If you would like to send an email to a patient currently staying at Mercy Hospital or Ascot Hospital, please fill in the form below.

Messages will be received by employees at Reception, printed and delivered to the patient's room with the morning mail.