Mercy Hospital Important Information for Patients

We’re undergoing a significant transformation so that we can continue to provide world-class care for our patients into the future, and meet increased demand for our services.

Plans include a new low-rise hospital wing with spacious operating theatres, a new intensive care unit with high-dependency beds, and a new ward of patient bedrooms with attractive views. Additional upgrades of the existing buildings and grounds will complement the new wing.

This means there will be some noise and disruption - particularly as we deconstruct an existing building, and excavate and establish the foundations of the new building.

Your safety, comfort and recovery remain our top priority, and here are some important things you need to know to help make your time with us as comfortable as possible.

If you have any questions or concerns ahead of your visit, please feel free to call us on 09 623 5700.

Read our detailed information about coming into hospital.

Parking and disability access

Some of the car parks in our parking building are no longer available due to the building work, and we recommend you allow extra time to find a park. 

The first 30 minutes of parking is free, but you do need to enter your registration into the pay machine located outside reception or on Level 1 of the parking building. 

Street parking is also available.

Parking for patients with disabilities is on Level 1 of the parking building by the pay machine. 

Finding your way around

Our main entrance is now located by the entrance to the parking building. Our reception area is clearly signposted from the car park.

We are in the process of updating way-finding signs around the hospital and current maps can be found below. We have also introduced dedicated Hospital Guides who are based at reception. They can answer any questions you might have and help you find your way around.  

If you get lost at Mercy Hospital, please ask any of our friendly staff for directions. 

Map of Mercy Hospital
Map to find Endoscopy
Map to find Stella Maris ward

Noise and disruption

We will do our best to minimise noise and disruption where we can, but you should be prepared for some noise during your visit.

We will have ear plugs available for you if noise becomes an issue.

Thank you for your patience and understanding. We welcome your feedback in our patient survey which you will receive by email at the end of your stay.