Mercy Hospital Important Information for Patients
undergoing a significant transformation so that we can continue to provide
world-class care for our patients into the future, and meet increased demand
for our services.
include a new low-rise hospital wing with spacious operating theatres, a new
intensive care unit with high-dependency beds, and a new ward of patient
bedrooms with attractive views. Additional
upgrades of the existing buildings and grounds will complement the new wing.
there will be some noise and disruption - particularly as we deconstruct an
existing building, and excavate and establish the foundations of the new
Your safety, comfort
and recovery remain our top priority, and here are some important things you
need to know to help make your time with us as comfortable as possible.
If you have
any questions or concerns ahead of your visit, please feel free to call us on
09 623 5700.
Read our detailed information about coming into hospital.
Parking and disability access
Some of the car parks in our parking building are no longer available due to the building work, and we recommend you allow extra time to find a park.
The first 30 minutes of parking is free, but you do need to enter your registration into the pay machine located outside reception or on Level 1 of the parking building.
Street parking is also available.
Parking for patients with disabilities is on Level 1 of the parking building by the pay machine.
Finding your way around
Our main entrance
is now located by the entrance to the parking building. Our
reception area is clearly signposted from the car park.
We are in the process
of updating way-finding signs around the hospital and current maps can be found
below. We have also introduced dedicated Hospital Guides who are based at
reception. They can answer any questions you might have and help you find your
If you get lost at
Mercy Hospital, please ask any of our friendly staff for directions.
Map of Mercy Hospital
Map to find Endoscopy
Map to find Stella Maris ward
Noise and disruption
We will do
our best to minimise noise and disruption where we can, but you should be
prepared for some noise during your visit.
We will have
ear plugs available for you if noise becomes an issue.
Thank you for your patience and understanding. We
welcome your feedback in our patient survey which you will receive by email at
the end of your stay.