Mercy Hospital Important Information for Patients

We’re undergoing a significant transformation so that we can continue to provide world-class care for our patients in the future, and meet increased demand for our services.

Plans include a new low-rise hospital wing with spacious operating theatres, a new intensive care unit with high-dependency beds, and a new ward of patient bedrooms with attractive views. Additional upgrades of the existing buildings and grounds will complement the new wing. This means there will be some noise and disruption.

Your safety, comfort and recovery remain our top priority, and here are some important things you need to know to help make your time with us as comfortable as possible.

If you have any questions or concerns ahead of your visit, please feel free to call us on 09 623 5700.

Read our detailed information about coming into hospital.


All Mercy Hospital parking areas operate on a ‘pay by plate’ basis. On arrival please enter your vehicle’s license plate into one of our payment terminals or through Mobile Parking App - Parkiwi. The first 30 minutes are free and apply only once plate details have been entered into a payment terminal. Parking time limits are in effect and parks are marked (P90, P180 and All Day Parking).

Mobility parking at Mercy Hospital is available on level 1 of the parking building in the drop-off area. Proceed up the car park ramp and turn left. For patients of the medical specialist centre, there are mobility car parks located on the ground floor outside the centre. As you enter Mercy Hospital parking from Mountain Rd, drive to the left and follow the sign saying ‘Specialist Centre Parking’.  

Standard parking charges apply to mobility parking bays, and you must display your mobility parking permit at all times.

Visitors can follow signage through the car park to the overbridge which leads to the new reception. There are also green pedestrian pathways that give clear routes to and from reception on foot.

Entrances around the hospital are open from 7 am - 8 pm. After that time, visitors should use the main entrance, which is open until 8:15 pm. Entry to the hospital outside of these hours is available through the intercom located by the reception entrance.


From parking on level 1 

From level 1, you can access the main reception on level B1 by a ramp located next to the parking machine.  

From parking on ground level 

Follow the green pathway from the car parking machine towards the building for lift access to the main reception on level B1. 


Finding your way around

If you get lost at Mercy Hospital, please ask any of our friendly staff for directions. 

Noise and disruption

We will do our best to minimise noise and disruption where we can, but you should be prepared for some noise during your visit.

We will have earplugs available for you if noise becomes an issue.


Thank you for your patience and understanding. We welcome your feedback in our patient survey which you will receive by email at the end of your stay.