Visiting a Patient?

  • During Alert Level 3 we allow 1 designated visitor to wards only, per person, for duration of stay.
  • Visiting hours are 1pm-8pm.
  • Zero visitors in waiting areas or to Endoscopy, Admissions, HDU, ICU, Mercy CIU & Ascot Daystay. 
  • This limitation is in place in order to support physical distancing onsite and therefore ensure that we keep patient and staff health and safety as a priority.
  • All patients will be screened at hospital main receptions and screening booths at back entrances. Fast track visitor screening will be in place at main receptions and through stations at back entrances. Please allow enough time for screening. 

           

           

           

           

           

           

           

           

           

           

           

          Visiting hours

          Mercy Hospital and Ascot Hospitals

          Visiting hours are 1pm – 8pm. If you have any visiting needs outside these hours, please discuss the details with a Charge Nurse.

          Visitors to Mercy Hospital

          Because of the specialised care required by patients in the Intensive Care Unit (ICU), patients in the ICU or the Cardiac Ward can see no more than two visitors at any one time.

          Children under 12 are not permitted to visit these units without first getting approval from the charge nurse manager.

          Overnight visitors 

          MercyAscot is unable to accommodate boarders to stay overnight with patients unless they are clinically required e.g. interpreter, caregiver, or parent of a paediatric patient. Only those that have arranged boarding requirements prior to admission, or with the Charge Nurse Manager may stay overnight.

          Without prior arrangement it may become a health and safety, fire or clinically unsafe practice to try and have someone sleeping alongside our patients.
           

          Visitors to Ascot Hospital

          Due to the specialised care required by patients in the High Dependency Unit (HDU), children under the age of 12 are not permitted to visit without prior approval from the charge nurse manager.

          Overnight visitors 

          MercyAscot is unable to accommodate boarders to stay overnight with patients unless they are clinically required e.g. interpreter, caregiver, or parent of a paediatric patient. Only those that have arranged boarding requirements prior to admission, or with the Charge Nurse Manager may stay overnight.

          Without prior arrangement it may become a health and safety, fire or clinically unsafe practice to try and have someone sleeping alongside our patients.

          Mercy Hospital - Where to find us and Parking

          Mercy Hospital

          Mercy Hospital is located at 98 Mountain Road, Epsom. The hospital is about 6 kilometres from Auckland city centre. The shopping area of Newmarket is a five-minute car journey from the hospital.

          A ten-minute patient pick-up and drop-off zone is situated outside the main entrance of the hospital, accessed through Gate 1. Longer term paid parking is available in the adjacent, clearly-signed area, accessed through Gate 3.

          Mercy Hospital parking operates on a ‘pay by plate’ basis. On arrival please enter your vehicle’s license plate into one of our payment terminals. First 30 minutes are free and apply only once plate details have been entered into a payment terminal.

          Entrances around the hospital are open from 7.00am - 8.00pm. After that time visitors should use the main entrance which is open until 8:15pm. Entrance to the hospital outside of these hours is available through the buzzer located by the main entrance.

          Ascot Hospital - Where to find us and Parking

          Ascot Hospital

          Ascot Hospital is located at 90 Greenlane Road East, Remuera, just off the Greenlane motorway interchange in Auckland. Outside the main entrance to the hospital there is a patient drop-off area.

          Free 90-minute parking is available at the front of the building and there is a large carpark at the rear of the hospital for longer term paid parking.

          Ascot Hospital paid parking operates on a ‘pay by plate’ basis. On arrival please enter your vehicle’s license plate into one of our payment terminals. First 30 minutes are free and apply only once plate details have been entered into a payment terminal.

          If family or friends wish to stay with you for a while, they are requested to park in the long-stay carpark at the rear.

          Finding Accommodation in Auckland

          Finding Accommodation in Auckland

          Auckland City offers great accommodation options.  The links below provide a list of short term accommodation options that are close to MercyAscot Hospitals: 

          For more accommodation ideas from Auckland City motels, hotels, apartments, bed and breakfast cottages or backpackers see the Jasons travel website.

          Long-term Accomodation

          Barbican Publishing Limited produce a comprehensive accommodation guide book called ' Where to Live in Auckland'. This is a fantastic publication that gives up to date information such as providing buyers tips, an overview of Auckland, a detailed account of Auckland's many suburbs including facts, maps and population statistics.

          On-site Services

          There is a wide range of services and facilities available at both Mercy Hospital and Ascot Hospitals to assist you during your stay.

          To find out more about associated providers and associated businesses located at Mercy and Ascot Hospitals please visit our 'Services' page .


          Mercy Hospital

          Pharmacy  

          Mercy Pharmacy is located on the Mercy hospital site. The pharmacists are on-site to ensure you get the best from your medicines during your stay with MercyAscot.  Prescriptions whether for discharge or from a community prescription can be filled during opening hours. An exclusive range of gift items are available for the convenience of visitors and patients

          Monday - Friday  9.00am - 4.30pm, Saturday 9.00am - 12.00pm

          Radiology 

          Mercy Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.

          Cafe

          Café 98 is conveniently located to the left of the main entrance and offers a range of hot food, sandwiches, cakes and drinks. Free WiFi is also available.  Hours of business are:

          Monday - Friday 7:30am - 3:00pm.  Saturday, Sunday and public holidays - closed.

          Physiotherapy 

          Physiotherapy services are available and may be requested by your surgeon to assist in your recovery. There is a separate charge for this service.

          Other services 

          The following additional services are available on the Mercy Hospital site if you need to access them:

          • Laboratory services
          • Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service.
          • Pastoral Care services
          • Dietitian services. There is a charge for this service.


          Ascot Hospital

          Pharmacy services

          Ascot Pharmacy is available for all your pharmacy needs, including a range of retail items. Hours of business are:

          Every day including public holidays 7.30am - 10.30pm

          Radiology

          Ascot Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.

          Café

          Resus Café situated on Level 2, and offers a range of hot food, sandwiches, cakes and drinks. Free WiFi is also available.  Cafe Hours:

          Monday - Friday 6.30am - 3.30pm, Saturday, Sunday and public holidays - closed

          Physiotherapy

          Physiotherapy services are available and may be requested by your surgeon to assist in your recovery.  There is a separate charge for this service.

          Other services

          The following additional services are available on the Ascot Hospital site if you need to access them:

          • Laboratory service
          • Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service
          • Pastoral Care services
          • Dietitian services. There is a charge for this service.

          Medical back-up

          Medical practitioners are available on site to provide support to the nursing staff as required.

          Contact us