Visiting a Patient?

Visiting hours

Mercy Hospital and Ascot Hospitals

Our visiting hours are 11am - 8pm. This allows patients to rest and recover outside this time. Please discuss any visiting requirements outside these hours with a charge nurse.

All visitors are asked to please check in with reception on the ward before going to the patient's room. This is so we can ensure the nursing team has finished any care or treatment required.

Children are welcome to visit but must be supervised at all times due to the health and safety hazards within the hospital. We recommend that visits are for a short period of time for any children under the age of five.

Visitors are welcome to dine with patients by arrangement. Please discuss ordering a visitor's meal with a registered nurse or the healthcare assistant. There is a moderate charge for visitors' meals.

Visitors to Mercy Hospital

Because of the specialised care required by patients in the Intensive Care Unit (ICU), patients in the ICU or the Cardiac Ward can see no more than two visitors at any one time.

Children under 12 are not permitted to visit these units without first getting approval from the charge nurse manager.

Visitors to Ascot Hospital

Due to the specialised care required by patients in the High Dependency Unit (HDU), children under the age of 12 are not permitted to visit without prior approval from the charge nurse manager.

Mercy Hospital - Where to find us and Parking

Mercy Hospital

Mercy Hospital is located at 98 Mountain Road, Epsom. The hospital is about 6 kilometres from Auckland city centre. The shopping area of Newmarket is a five-minute car journey from the hospital.

A ten-minute patient pick-up and drop-off zone is situated outside the main entrance of the hospital, accessed through Gate 1. Longer term free parking is available in the adjacent, clearly-signed area, accessed through Gate 3.

Entrances around the hospital are open from 7.00am - 8.00pm. After that time visitors should use the main entrance which is open until 8:15pm. Entrance to the hospital outside of these hours is available through the buzzer located by the main entrance.

Ascot Hospital - Where to find us and Parking

Ascot Hospital

Ascot Hospital is located at 90 Greenlane Road East, Remuera, just off the Greenlane motorway interchange in Auckland. Outside the main entrance to the hospital there is a patient drop-off area.

Free 90-minute parking is available at the front of the building and there is a large carpark at the rear of the hospital for longer term parking, where the first 30 minutes of parking is free.

If family or friends wish to stay with you for a while, they are requested to park in the long-stay carpark at the rear.

Finding Accommodation in Auckland

Finding Accommodation in Auckland

Auckland City offers great accommodation options.  The links below provide a list of short term accommodation options that are close to MercyAscot Hospitals: 

For more accommodation ideas from Auckland City motels, hotels, apartments, bed and breakfast cottages or backpackers see the Jasons travel website.

Long-term Accomodation

Barbican Publishing Limited produce a comprehensive accommodation guide book called ' Where to Live in Auckland'. This is a fantastic publication that gives up to date information such as providing buyers tips, an overview of Auckland, a detailed account of Auckland's many suburbs including facts, maps and population statistics.

On-site Services

There is a wide range of services and facilities available at both Mercy Hospital and Ascot Hospitals to assist you during your stay.

To find out more about associated providers and associated businesses located at Mercy and Ascot Hospitals please visit our 'Services' page .


Mercy Hospital

Pharmacy  

Mercy Pharmacy is located on the Mercy hospital site. The pharmacists are on-site to ensure you get the best from your medicines during your stay with MercyAscot.  Prescriptions whether for discharge or from a community prescription can be filled during opening hours. An exclusive range of gift items are available for the convenience of visitors and patients

Monday - Friday  8.15am - 5.30pm, Saturday 9.00am - 12.00pm

Radiology 

Mercy Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.

Cafe

Café 98 is conveniently located to the left of the main entrance and offers a range of hot food, sandwiches, cakes and drinks. Free WiFi is also available.  Hours of business are:

Monday - Friday 6:30am - 4:30pm.  Saturday, Sunday and public holidays - closed.

Physiotherapy 

Physiotherapy services are available and may be requested by your surgeon to assist in your recovery. There is a separate charge for this service.

Other services 

The following additional services are available on the Mercy Hospital site if you need to access them:

  • Laboratory services
  • Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service.
  • Pastoral Care services
  • Dietitian services. There is a charge for this service.


Ascot Hospital

Pharmacy services

Ascot Pharmacy is available for all your pharmacy needs, including a range of retail items. Hours of business are:

Every day including public holidays 7.30am - 10.30pm

Radiology

Ascot Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.

Café

Resus Café situated on Level 2, and offers a range of hot food, sandwiches, cakes and drinks. Free WiFi is also available.  Cafe Hours:

Monday - Friday 6.30am - 3.30pm, Saturday, Sunday and public holidays - closed

Physiotherapy

Physiotherapy services are available and may be requested by your surgeon to assist in your recovery.  There is a separate charge for this service.

Other services

The following additional services are available on the Ascot Hospital site if you need to access them:

  • Laboratory service
  • Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service
  • Pastoral Care services
  • Dietitian services. There is a charge for this service.

Medical back-up

Medical practitioners are available on site to provide support to the nursing staff as required.

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