Visiting a Patient?

MercyAscot categorises two types of visitors – 1. Visitors and 2. Key Support Person.  

Visitors are not required to wear a mask. However, mask wearing is encouraged. Visitors are asked not to come into our premises if they have respiratory illness symptoms. 

 

Visitors

Patients may be accompanied by one person (friend, whānau member, or carer) throughout the admissions process. Following their procedure, patients may receive visitors between 1 pm – 8 pm. 

 

Key Support Person

On occasion, patients are accompanied by a key support person throughout their stay at MercyAscot. A patient’s key support person may be: 

  • A parent or guardian of a child under the age of 17 
  • A carer of a patient with an intellectual or physical disability 
  • A companion to a patient nearing end of life  
  • Other – as agreed with the Charge Manager or Clinical Nurse Advisor 

Patients wishing to be accompanied by a key support person should ask their specialist or secretary to notify MercyAscot Customer Support via [email protected] 3-5 days before their admission, and their specialist or secretary will advise them directly of the outcome of their request. 

Patients may have one key support person, normally between 8am – 8pm. However, alternative arrangements may be made by prior agreement.  

Key support persons who are assisting a patient in the capacity of a parent or guardian of a child under the age of 17, carer to a patient with a disability, or as a companion to a patient nearing end of life, there is no charge.  For all other scenarios, a charge will be incurred for overnight stay and meal costs.  

 

Smokefree

Patients and their visitors are advised that MercyAscot premises, including the Mercy Hospital campus, are completely vape and smokefree.

Visiting hours

Mercy Hospital and Ascot Hospital 

Normal visiting hours are 1pm – 8pm. However, alternative arrangements may be made by prior agreement.  

Visitors to Mercy Hospital

Because of the specialised care required by patients in the Intensive Care Unit (ICU) and Cardiac Ward, patients are not allowed visitors. These are ‘restricted access’ areas. Individual visits may be approved by the Charge Nurse Manager on a case-by-case basis.    

Patients in the Cardiac Investigation Unit (CIU) are allowed one visitor each.    

Children under 12 are not permitted to visit the above units without prior approval from the patient’s Charge Manager.  

 

Visitors to Ascot Hospital

Due to the specialised care required by patients in the High Dependency Unit (HDU), children under the age of 12 are not permitted to visit without prior approval from the patient’s Charge Manager.  

Mercy Hospital - Where to find us and Parking

Mercy Hospital is located at 98 Mountain Road, Epsom. The hospital is about six kilometres from Auckland city centre. If arriving by car, please enter via the gate signposted 'Main Entrance' on Mountain Road (near to Almorah Road). See directions to our hospital and hospital site map here.

The main entrance has direct access to the car parking building. Please drive up the ramp to the first floor, where you will find the dedicated patient drop-off area and car parks.
 

PARKING AND MOBILITY ACCESS 

Mobility parking at Mercy Hospital is available on level 1 of the parking building in the drop-off area. Proceed up the carpark ramp and turn left. For patients of the medical specialist centre, there are mobility car parks located on the ground floor outside the centre. As you enter Mercy Hospital parking from Mountain Rd, drive to the left and follow the sign saying ‘Specialist Centre Parking’.  

Standard parking charges apply to mobility parking bays, and you must display your mobility parking permit at all times.

Mercy Hospital parking operates on a ‘pay by plate’ basis. On arrival please enter your vehicle’s license plate into one of our payment terminals or through Mobile Parking App - Parkiwi. The first 30 minutes are free and apply only once plate details have been entered into a payment terminal. Parking time limits are in effect and parks are marked (P90, P180 and All Day Parking).

Visitors can follow signage through the carpark to the overbridge which leads to the new reception. There are also green pedestrian pathways that give clear routes to and from reception on foot.

Entrances around the hospital are open from 7 am - 8 pm. After that time, visitors should use the main entrance, which is open until 8:15 pm. Entry to the hospital outside of these hours is available through the intercom located by the reception entrance.
 

WHEELCHAIR ACCESS TO THE BUILDING 

From parking on level 1 

From level 1, you can access the main reception on level B1 by a ramp located next to the parking machine.  

From parking on ground level 

Follow the green pathway from the car parking machine towards the building for lift access to the main reception on level B1. 

Ascot Hospital - Where to find us and Parking

Ascot Hospital is located at 90 Green Lane East, Remuera, just off the Greenlane motorway interchange in Auckland. There is a patient pick-up and drop-off zone outside the main entrance to the hospital. See directions to our hospital and hospital site map here
 

PARKING AND MOBILITY ACCESS 

Mobility parking at Ascot Hospital is available at the front of the main entrance. Standard parking charges apply to mobility parking bays, and you must display your mobility parking permit at all times.  

90-minute parking is available at the front of the building and there is a large car park at the rear of the hospital operating on a ‘pay by plate’ basis. On arrival, please enter your vehicle’s license plate into one of our payment terminals. The first 30 minutes are free and apply only once plate details have been entered into a payment terminal or through Mobile Parking App - Parkiwi.  
 

WHEELCHAIR ACCESS TO THE BUILDING 

From the front entrance carpark 

You can access the hospital via the level front entrance, where you will find the main reception and lifts to access other floors.   

From the back entrance carpark 

You can access level 2 via the ramp access at the back entrance of the hospital. Lifts are available on level 2 to access other floors. The main reception is located on level 1.  

Finding Accommodation in Auckland

Finding Accommodation in Auckland

Auckland City offers great accommodation options.  The links below provide a list of short term accommodation options that are close to MercyAscot Hospitals: 

For more accommodation ideas from Auckland City motels, hotels, apartments, bed and breakfast cottages or backpackers see the Jasons travel website.

Long-term Accomodation

Barbican Publishing Limited produce a comprehensive accommodation guide book called ' Where to Live in Auckland'. This is a fantastic publication that gives up to date information such as providing buyers tips, an overview of Auckland, a detailed account of Auckland's many suburbs including facts, maps and population statistics.

On-site Services

There is a wide range of services and facilities available at both Mercy Hospital and Ascot Hospitals to assist you during your stay.

To find out more about associated providers and associated businesses located at Mercy and Ascot Hospitals please visit our 'Services' page .


Mercy Hospital

Pharmacy  

Mercy Pharmacy is located on the Mercy hospital site. The pharmacists are on-site to ensure you get the best from your medicines during your stay with MercyAscot.  Prescriptions whether for discharge or from a community prescription can be filled during opening hours. An exclusive range of gift items are available for the convenience of visitors and patients

Monday - Friday  9.00am - 4.30pm, Saturday 9.00am - 12.00pm

Radiology 

Mercy Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.

Café 

ED Café is conveniently located beside Mercy Pharmacy and offers a range of hot food, sandwiches, cakes and drinks. Free Wi-Fi is also available. 

To allow for maintenance work, from 15 January 2024, ED Café will temporarily relocate to outside Canopy Cancer and ARO with a reduced menu. 

Opening hours:

Monday - Friday: 7:30 am-1 pm. 
Saturday, Sunday and public holidays: Closed.

Physiotherapy 

Physiotherapy services are available and may be requested by your surgeon to assist in your recovery. There is a separate charge for this service.

Other services 

The following additional services are available on the Mercy Hospital site if you need to access them:

  • Laboratory services
  • Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service.
  • Pastoral Care services
  • Dietitian services. There is a charge for this service.


Ascot Hospital

Pharmacy services

Ascot Pharmacy is available for all your pharmacy needs, including a range of retail items. Hours of business are:

Every day including public holidays 7.30am - 10.30pm

Radiology

Ascot Radiology provides extensive services for inpatients. These charges are in addition to hospital costs.

Café

Resus Café is located on Level 2 of Ascot Hospital, and offers a range of hot food, sandwiches, cakes and drinks. Free Wi-Fi is also available.  

Hours:

Monday - Friday: 7:00 am-2 pm.
Saturday, Sunday and public holidays: Closed.

Physiotherapy

Physiotherapy services are available and may be requested by your surgeon to assist in your recovery.  There is a separate charge for this service.

Other services

The following additional services are available on the Ascot Hospital site if you need to access them:

  • Laboratory service
  • Interpreter services are available if required and need to be arranged through your surgeon's rooms prior to admission. There is a charge for this service
  • Pastoral Care services
  • Dietitian services. There is a charge for this service.

Medical back-up

Medical practitioners are available on site to provide support to the nursing staff as required.

Contact us