Primary Care

As general practitioners, we recognise the crucial role you play in referring patients to the right specialist and, in turn, the right hospital.

What makes us the ‘right’ hospital? When referring a patient to specialist and hospital care you want to be sure they'll be in the safest hands possible. You want to know they'll be cared for by dedicated, compassionate staff, in modern facilities, with exemplary post-operative management.

Our excellent staff always strive to exceed your patients’ expectations for the short time they are in our care.  We understand that everything matters and an optimal patient experience is imperative.

In this section, you will find relevant and useful information for your referral process; you can also find the latest information about our CME activities for General Practitioners including the Goodfellow Symposium.

Continuing Medical Education

Earn Professional Development Points with MercyAscot and the Goodfellow Unit.

We’re extremely proud to be active supporters of primary care through our work with specialists to provide ongoing MercyAscot Education (CME) sessions.  For further detail about the MercyAscot Education Series

Our Newsletters

Our General Practice Updates are designed to provide you with advance notice of our CME events. In each issue we may also cover other items of interest to General Practice e.g. new services at MercyAscot - especially services which you can directly refer your private patients in to. 

If you would like to receive early notice of MercyAscot CME events, please e-mail your details (name, practice, mobile) to: and you will be added to the distribution list for future CME e-newsletters.

24 September

Prostates, PSA’s and peeing problems - in support of Blue September

Dr Andrew Williams (consultant urologist) together with Dr Remy Lim (consultant radiologist), will discuss new trends in prostate cancer investigation and management, what are the recommendations for PSA testing and who should be referred for further investigation.

24 September

Management of first aid dental and other common oral conditions

Dr Muammar Abu-Serriah, an Oral and Maxillofacial surgeon will present on how to manage first aid dental and maxillofacial problems, and some of the complications that could arise, such as traumatic tooth loss (avulsed tooth), gingivitis, infection, dry socket.

24 September

Video - Neck lumps, head and neck cancers and the role of HPV

In this webinar Mr Rajan Patel, a consultant Head and Neck surgeon at Auckland Head & Neck Surgery, MercyAscot Head and Neck Service, presented this webinar on assessing and managing neck lumps, red flags for head and neck cancers and the role of Human Papilloma Virus (HPV) in this setting.

17 July

Malignant Ulcer of the mouth – What you need to know

Dr Muammar Abu-Serriah, Oral, Maxillofacial Head & Neck Surgeon explains the signs and symptoms of mouth ulcers and when it is necessary to refer.

Southern Cross Affiliated Provider Procedures

Southern Cross Affiliated Providers (APs) are doctors, specialists or medical facilities contracted to provide Southern Cross members with certain healthcare services at agreed prices.

MercyAscot has Affiliated Provider agreements with Southern Cross to provide the following services:


  • Primary Hip Joint Replacement (unilateral)
  • Primary Knee Joint Replacement (unilateral)
  • Total Knee Replacement with Image Guidance (unilateral)
  • Hemi Knee Joint Replacement (unilateral)



  • Coronary Artery Bypass Graft Surgery (CABG)
  • Valve Replacements
  • Valvuloplasty



  • Cholecystectomy
  • Hernia repair



  • Adenoidectomy
  • Endoscopic Modified Lothrop
  • Tonsillectomy
  • FESS
  • Septoplasty



  • Excision of Skin Lesion on Face or Body (under general anaesthetic)



  • Gastroscopy
  • Colonoscopy
  • Polypectomy
  • Sigmoidoscopy



  • Laser Resection of Prostate
  • Radical Retropubic Prostatectomy
  • Transurethral Resection of Prostate (TURP)
  • Transperineal Saturated Prostate Biopsy
  • Transurethral Resection Bladder Tumour (TURBT)
  • Circumcision
  • Nephrectomy (Laparoscopic or Open)



  • Varicose Veins surgery



  • Teeth Extraction (impacted or unerupted only)



  • Carpal Tunnel Release (under local or general anaesthetic)



  • Neck Lump Clinic
  • Vascular Wound Clinic


Patient Support services 

At MercyAscot we genuinely care about making sure that our patients receive the right help at home before, during and after your surgery.  That’s why we’ve partnered with Support Crew, to make sure that they get the right help at the right time. That way our patients can focus on the big stuff.

What is Support Crew?

Support Crew is a free and easy way to co-ordinate meals, transport, social visits or any other help that patients and their families may need from their friends and family.  

How it works

How Support Crew works:

  1. Create a Support Page
  2. Invite friends and family (from here and overseas)
  3. Make requests for help
  4. Share updates, communicate and manage visitors.  All in one place!

Patients’ needs a hand when they’re in hospital AND when they go home

We know that when our patients are with us at MercyAscot during and after their surgery, they’re well taken care of.  We also know that while they are with us, they still need a hand at home with co-ordinating things like meals for the family, childcare, pet care, gardening etc.  

We also know that patients can get anxious about going home, because they continue to need a hand from others with things like meals, cleaning, transport, social visits etc.

Taking care of all of those things can be extremely difficult if it’s all on one person.  That’s why having a Support Page to co-ordinate a meal roster, social visits, help with cleaning etc, can help spread the load and show eagerly awaiting friends and family exactly how to help.

So our patients can focus on getting better 

We’d love to know that all the things that our patients need a hand with at home are taken care of so they can focus on recovering in the best possible way.  And so that they have peace of mind that the person who’s supporting them the most is also being cared for.

Help us spread the word

Please let your patients know about Support Crew’s FREE service: 

And if you’d like to order Support Crew brochures or other resources to help spread the word in your practice, just click here: