Successful pursuit of MercyAscot’s vision to be New Zealand’s leading provider of health services, always delivered with excellence and value, depends upon every one of us having a powerful commitment to our work, and impactful leadership. The MercyAscot leadership team believe if you work with your whole heart, you will succeed, and they bring their wealth of knowledge and expertise in the national and international healthcare sector to their leadership roles.
Chief Executive Officer
As Chief Executive Officer of one of the New Zealand’s largest surgical providers, Ian provides leadership, operational and strategic direction for Mercy Hospital, Ascot Hospital and various services.
Ian joined MercyAscot in 2018. Previously, he held roles of: Chief Executive of a large New Zealand for profit hospital group, President of the New Zealand Private Hospitals Association, General Manager of a large Brisbane private hospital and a number of board positions. Prior to these positions, he had an extensive career in health informatics.
Ian graduated from Massey University with a first class honours degree in computer science. He later completed a postgraduate business diploma, also at Massey University. In 2005, Ian completed his doctorate in health management at QUT in Brisbane.
Group Chief Financial Officer
As MercyAscot’s Chief Financial Officer, Robert is responsible for the overall provision of MercyAscot’s core financial services and systems. He also plays a major role in the financial management of a number of businesses related to our parent company, Healthcare Holdings Limited (HHL) and in July 2018 was appointed as the HHL Group CFO. He also sits on a number of Boards for businesses related to HHL including MercyAscot (Ascot Hospitals and Clinics Limited).
Prior to working in healthcare, Robert held a number of senior roles in a variety of sectors including retail, banking and audit, both in New Zealand and in the UK.
Robert holds a Bachelor of Commerce Degree and is a member of, and registered mentor, with the New Zealand Institute of Chartered Accountants (CA Designation)
General Manager Operations
As MercyAscot’s General Manager - Operations, Maree is responsible for the operational leadership of our inpatient wards, operating rooms, pharmacy, afterhours advanced nursing team, and clinical education services. Her particular focus is to work with the operations workforce to identify opportunities for improved efficiency, communication, leadership, and culture.
Maree commenced her career in the health sector as a Registered General Obstetric Nurse working in both the surgical and ICU environments across the public and private sectors in Auckland. Maree has held a number of leadership positions in the clinical and operational areas of the business including the position of Professional Nurse Advisor for MercyAscot. She was appointed to the role of General Manager, Operations, in 2013.
Maree has completed a Post Graduate Diploma in Health Science with a focus on clinical leadership and the University of Auckland Business School’s Leadership Programme. She is currently a member of the Executive team of the New Zealand Private Surgical Hospitals Association (NZPSHA) and is a previous Chair of the NZPSHA Directors of Nursing group.
Director Medical Services
Manoj is the Director of Medical Services for MercyAscot and the Director of Clinical Innovation for our parent company, Healthcare Holdings Limited (HHL).
Manoj is passionate about the advancement of patient-centric healthcare through innovation and service redesign. His combination of medical, business and IT training, position him uniquely to deliver on this passion.
Manoj completed his medical degree at the University of Auckland, and with the support of a Fulbright scholarship, gained an MBA from Harvard Business School.
Clinically Manoj has worked at hospitals across Auckland and Melbourne. He has also worked at a variety of healthcare organisations overseas in strategic, product management, and business development roles, including: Orion Health (Auckland, Spain); Elsevier (London, New York); Expert-24 (London); and HLM Venture Partners (Boston).
General Manager People & Capability
Bernadette is the General Manager of People and Capability for MercyAscot Hospitals and Mercy Radiology with responsibility for People strategy, policy and programme development.
Bernadette has held senior HR positions across a range of public and private sector industries such as: Air New Zealand; Westpac; NZ Lotteries; Arrow International; Lakes, Waikato and Mid Central District Health Boards. She has a Masters of Professional Business Studies (Management) and a Bachelor of Social Sciences (HR & IR/Psychology) and is an IECL Certified Organisational Coach.
Bernadette’s particular focus is leadership development of senior leadership teams and organisational cultural change and leading the People & Capability team for the business.
General Manager Marketing, Customer and Hotel Services
As General Manager, Customer and Hotel Services, Anna directs MercyAscot’s brand, marketing and communications, and provides operational leadership of our Customer Support and Hotel Services teams. Her particular focus is on enhancing customer service across the patient experience.
Anna has held senior marketing positions within a range of private healthcare and service organisations including Southern Cross Healthcare, Countrywide Bank and ASB Bank. She has a Bachelor of Business Studies (Marketing) and a Diploma of Business Studies (Business Psychology) from Massey University.
General Manager Business Development
Jason is the General Manager - Business Development for MercyAscot with responsibility for: business development strategy; specialist relationships; and Southern Cross Affiliated Provider, ACC, DHB and healthAlliance contracts. His particular focus is ensuring the future sustainability of MercyAscot.
Jason has held senior positions in both nursing and business development with organisations such as Counties Manukau District Health Board and Johnson & Johnson.
Jason has a Bachelor of Health Science (Nursing) and has completed the Institute for Strategic Leadership’s Leadership Programme.
Chief Information Officer
As MercyAscot’s Chief Information Officer, Steven is responsible for the strategic direction and management of all our Information Technology and Communication systems, and his team provide the IT service desk for our sister companies Mercy Radiology and Auckland Head and Neck Service.
Steven joined the project team for the Ascot Hospital build project in 1998 and was the IT Manager when the hospital opened in early 1999. Upon the Mercy and Ascot merger in 2002, Steven became our Information and Communications Systems (ICS) Manager, growing this role to become our Chief Information Officer in 2017.
Prior to working at MercyAscot Hospitals, Steven held a number of senior roles in a variety of industries, including private healthcare, building and manufacturing.
Steven holds a Post Graduate Diploma in Business (Finance) and a Diploma in Information Systems and Technology.
General Manager Property and Development
Kieran is the General Manager - Property and Development for MercyAscot and has responsibility for property and development for businesses related to our parent company, Healthcare Holdings Limited (HHL). His responsibilities include: new property developments; maintenance, refurbishment and renewal of existing building and equipment assets; property, plant and biomedical equipment compliance; tenant leasing; supply of utilities and medical gases; parking and security.
Kieran has held senior property and engineering positions in healthcare, hospitality and industrial sectors with organisations such as: Millennium and Copthorne Hotels; Auckland District Health Board; Southern Cross Healthcare; and Dominion Breweries. Kieran has an MBA with Property and Project Management electives, a Diploma of Management, a NZCE specializing in HVAC design, and an Engineering Trade Certificate.
General Manager Improvement, Quality & Safety
As MercyAscot’s General Manager - Improvement, Quality and Safety, Sarah is charged with consolidating and enhancing our reputation as a leading provider of healthcare services. She does this through leading the development and delivery of: quality, risk and health and safety frameworks; infection prevention and control; clinical informatics, and our project management office. Her particular focus is on transformation and improvement through her leadership of organisational change programmes such as the implementation of our integrated Electronic Medical Record (PAS/EMR), business intelligence, and engagement with staff in the accreditation and certification process.
Sarah has held senior change management and governance positions across a range of public sector entities, both in New Zealand and with the NHS in the UK. She has a clinical background in nursing and has completed post graduate studies in risk and project management.